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Bodhi IT

 4.5 (5 Reviews)

Course Duration

40 hour

ServiceNow

Bodhi IT offers online ServiceNow Training. We provide Service Now tool training courses like ServiceNow Administration and Servicenow Integration Training Courses. we provide Servicenow training with real-time Servicenow Developers

ServiceNow offers everything-as-a-service cloud computing, including platform-as-a-service (PaaS) enterprise service management software for human resources, law, facilities management, finance, marketing, and field operations. ServiceNow specializes in ITSM applications and provides forms-based workflow application development. ServiceNow has integration options for platforms such as Salesforce, JIRA, SharePoint, and BMC Remedy Action Request System.

Projects

  1. To test your knowledge after training, you will be required to work on projects that have real-time use cases. This will also ensure hands-on expertise in real-time concepts.
  2. These projects are completely in-line with the modules mentioned in the curriculum.

ServiceNow Course Content

Introduction to Service Now
  • What is Service Now
  • Why and who can use Service Now
  • Concept of cloud computing in Service Now
  • Introduction to ITIL foundation
  • Navigation and users
  • Helpful portals, releases

Customize Homepage
  • Creating Gauges
  • Define CSS properties, UI Properties
  • Change visibility of Homepage and banner

Tables, Form, Dictionary
  • Creating Application, module
  • Creating table
  • Personalizing form and table layout
  • Creating Section,
  • View
  • Dictionary entries
  • Dictionary overrides
  • Reference qualifiers
  • Related lists

Update set’s Creation
  • Creating an update set
  • Merge update set
  • Retrieve Update set in another instance

Creating workflow
  • Workflow editor and workflow scripts
  • Workflow activities and workflow context
  • Workflow stages, transitions

Service catalog management
  • Use of service catalog, back end execution
  • Creating catalog item, record producer, order guide
  • Create RITM and catalog task
  • Attaching workflow to catalog items

Importing data in Service Now
  • Data sources,
  • XML import
  • Transform maps,
  • Scheduled data import
  • Import sets
  • Transform scripts
  • Data load automation

User Administration
  • Creating groups
  • Users and Departments
  • Concept of delegation
  • Customizing user profile
  • Roles & group membership
  • Fetch detail of logged in user

Email Notification
  • Defining a Template
  • Define notification
  • Email logs
  • Introduction to SMTP and POP mail servers
  • Trigger email on event

reate SLA & Schedule
  • SLA Definitions
  • SLA Properties
  • Attach SLA to tasks
  • Create schedule and child schedule

Scheduled Jobs
  • Introduction to scheduled jobs
  • Scheduled Job log
  • Scheduled reports

Access Control List
  • Create Read, Write and Create ACL on table and field level
  • Debug ACLS
  • Write ACL Scripts
  • Concept of privileged system admin

Content Management (CMS)
  • Creating site, page
  • Dynamic content block
  • Define Header, theme, style sheet
  • Creating UI page, UI
  • macros

Introduction to Web service
  • Introduction to web services
  • SOAP Messages

Debugging
  • Personalize users
  • Debugging Business Rule
  • Debugging ACL
  • Background scripts

    ServiceNow Course Content

    • What is Service Now
    • Why and who can use Service Now
    • Concept of cloud computing in Service Now
    • Introduction to ITIL foundation
    • Navigation and users
    • Helpful portals, releases

    • Creating Gauges
    • Define CSS properties, UI Properties
    • Change visibility of Homepage and banner

    • Creating Application, module
    • Creating table
    • Personalizing form and table layout
    • Creating Section,
    • View
    • Dictionary entries
    • Dictionary overrides
    • Reference qualifiers
    • Related lists

    • Creating an update set
    • Merge update set
    • Retrieve Update set in another instance

    • Workflow editor and workflow scripts
    • Workflow activities and workflow context
    • Workflow stages, transitions

    • Use of service catalog, back end execution
    • Creating catalog item, record producer, order guide
    • Create RITM and catalog task
    • Attaching workflow to catalog items

    • Data sources,
    • XML import
    • Transform maps,
    • Scheduled data import
    • Import sets
    • Transform scripts
    • Data load automation

    • Creating groups
    • Users and Departments
    • Concept of delegation
    • Customizing user profile
    • Roles & group membership
    • Fetch detail of logged in user

    • Defining a Template
    • Define notification
    • Email logs
    • Introduction to SMTP and POP mail servers
    • Trigger email on event

    • SLA Definitions
    • SLA Properties
    • Attach SLA to tasks
    • Create schedule and child schedule

    • Introduction to scheduled jobs
    • Scheduled Job log
    • Scheduled reports

    • Create Read, Write and Create ACL on table and field level
    • Debug ACLS
    • Write ACL Scripts
    • Concept of privileged system admin

    • Creating site, page
    • Dynamic content block
    • Define Header, theme, style sheet
    • Creating UI page, UI
    • macros

    • Introduction to web services
    • SOAP Messages

    • Personalize users
    • Debugging Business Rule
    • Debugging ACL
    • Background scripts

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Course Features

  • Students Limited
  • Certificate Yes
  • Skill Advance
  • Category Cloud

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    Training Features

    Live Online Training

    Live online training session will be given by our trainers and are available to answer your queries.

    Time flexibility

    We conduct classes in most of the day. We are flexible to train you according to your schedule.

    Real time scenario

    All of our trainers are come from different industry they are experts in explaining scenarios that are happening in real time.

    Best IT Leading Software Training Institute

    Talk with Bodh IT